When you shop with Shiny Occasions or send us a message, you share information that helps us prepare your order and answer your questions. Here is how we use it.
Who we are
Shiny Occasions is operated by SSAN LTD, company number 17429256. We are responsible for how your personal information is used, known as the data controller. You can contact us with any privacy question or request. Our company details and registered office are on our Legal Information page.
What you share with us
- Your name, email address and delivery address when you order. A telephone number is optional.
- The products and options you choose, including any names you enter for personalised vinyls.
- Your order, payment, delivery and refund records, including your answer to how you heard about us.
- The details you include when you contact us.
- Your email address, selected product and variant, request date and email-send records when you ask for a stock alert.
We use your contact and delivery details to process and deliver your order. Normal checkout also asks how you heard about us; express checkout may omit that answer. Stripe handles your payment-card details; we do not store your full card number.
How we use your information
- Your order: to take payment, prepare your items, arrange delivery and help with returns. We use this information to fulfil our contract with you or take steps you request before an order.
- Stock alerts you request: with your consent, to confirm your request and email you about that product or variant becoming available. This does not sign you up to a newsletter or give permission for general marketing. Cancel that alert at any time using the secure link in its emails.
- Our legal responsibilities: to keep the accounting and transaction records required by law and respond to lawful requests.
- Running the shop: to answer enquiries, prevent fraud, keep the shop secure and understand how customers discover us. Your checkout answer is stored with your order, separately from optional website analytics. We rely on our legitimate interests for these purposes, balanced against your rights.
We do not send marketing emails or use advertising trackers. If you choose to accept optional analytics cookies, we use Google Analytics to understand site and shopping activity, and Microsoft Clarity for heatmaps and session recordings of interactions. Customer forms, personalisation previews, basket and checkout content are masked in Clarity. Staff and order confirmation pages are excluded from recordings. We do not send Google Analytics your name, email address, delivery address or personalisation text. You can change this choice at any time in Cookie settings.
Who helps us fulfil your order
We share information with service providers where it is needed for their part of the order:
- Stripe processes payments and refunds.
- Supabase stores our order information and supports secure staff access.
- Our delivery provider receives the details needed to deliver your parcel.
- Our website host supports the operation of the shop.
- Google Analytics receives optional pseudonymous website-usage and ecommerce data when you consent to analytics.
- Microsoft Clarity receives optional browsing and interaction data when you consent, including masked page content, clicks, scrolling and device information. See Microsoft’s Privacy Statement.
If automated order emails are enabled, Resend handles those messages. Resend also sends signup confirmations and the specific stock alerts you request. We do not add stock-alert addresses to a general marketing list. Some providers also process information to meet their own legal obligations.
Where information is processed
Some service providers may process information outside the UK. You can contact us to ask about where your information is processed and the safeguards that apply.
How long we keep it
We keep order and payment records for as long as needed to fulfil your order, deal with returns or disputes, and meet tax, accounting and other legal requirements. For enquiries, we consider whether your question has been resolved and whether the message is needed for an order or ongoing issue. These needs determine how long we retain each record.
For stock alerts, we keep your request while you are waiting and retain the request and send history to manage delivery, prevent duplicate messages and honour cancellations. You can cancel a request or contact us to request deletion.
Your choices and rights
You can ask us for a copy of your personal information, ask us to correct it, or request deletion. Depending on the circumstances, you can also ask us to limit its use or provide it in a portable format. Some records must be kept to meet legal obligations.
You can object to uses of your information based on our legitimate interests. Contact us to explain your circumstances so we can consider your request.
To exercise your rights, use our contact page. We may need to check your identity before sharing or changing personal information. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
Keeping your details safe
Customer records are not publicly accessible. Access to order information is restricted to authorised staff and the services needed to run the shop. No online service can promise complete security, but we use access controls to help protect your details.
For information about your saved basket and cookies, see our Cookie Policy.